Connecting business buyers and sellers in one global marketplace
Selling Leads

FAQ
Registration

1. What is FREE membership?
2. How to register and activate your account?
3. What happens to your selling/buying lead/product if you do not activate your account?
4. What is Gold membership?
5. What is Platinum membership?
6. Why was my User ID or email address not accepted during the registration?
7. Why was my password not accepted during the registration?
8. Can I cancel my registration?
9. Can I get my money back?

My Account

10. What can I do if I forget my User ID?
11. Can I change my User ID?
12. What can I do if I forget my password?
13. Can I change my password?
14. Why I can't sign in?
15. How can I change my company information after registration?
16. What are Cookies?
17. How do I enable cookies in my browser?

Buying, selling leads and products

18. How many leads/products can I post?
19. Why did my posted lead/product not show on DoTradeEasy?
20. What is the difference between product and selling lead?
21. Can I edit my posted lead/product?
22. What is trade alert?
23. I was unable to contact the other party. Can DoTradeEasy provide me with alternate contact information?
24. How can I find a most suitable sub-category for my leads/products?
25. What happens with my ads once my Gold or Platinum membership expired?
26. What is L/C, D/A, T/T, M/T and D/D?

Payment and Service Activation

27. After my payment, when will be my membership activated?
28. Where can I check the membership status?

Website Feature

29. How can I upload my company logo?
30. What should I do to help buyers find out my leads/products easily on DoTradeEasy?
31. What is rating?

Trading security and protection

32. What shall I do if I identify unlawful, fraudulent information?
33. What should I do when I have not received payment or the goods?
34. How can I check the trustworthiness of the supplier or buyer?
35. How can I raise my credibility?

If you are still unable to find the answer, please contact us.

Registration

1. What is FREE membership?
With FREE membership you can:
- post 5 Free buying leads
- post 5 Free selling leads
- post 5 Free products
- register your company
- automatic email notification of any new postings (trade alert) within 24 hours

What are the requirements for FREE registration?

We welcome anyone to join us, provided they:
- are a legally registered company or a freelancer
- provide true and complete information in the registration
- one registration per company or per freelancer

How to register?

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2. How to register and activate your account?
For full details how to register please see our User guide.
Once you fulfill a Join for Free or Company profile form you will receive an email with your User ID and password. In that email there will be a link to activate your accout.
Note that it might take from a few minutes up to couple of hours to receive the email. You can not use our service before your account is activated.
If you do not receive the email after 24 hours please contact us.


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3. What happens to your selling/buying lead/product if you do not activate your account?
You can not use our service before your account is fully activated. While your activation email may arrive very soon, please accept our appologies if it takes a few hours in some cases.
As soon as your account is activated your buying lead will be displayed in our database. In order to activate your posted selling lead or product you must complete a company profile form. It also helps to increase the credibility of your online profile.
Note that you have to active your accout within 5 days otherwise your processed buying/selling lead/product will be deleted from your database.

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4. What is Gold membership?

With Gold membership you can:
- Post 99 Free buying leads per year
- Post 99 Free selling leads per year
- Post 99 Free products per year
- Have a Premium company listing with logo
- Gain unlimited access to all areas
- Get automatic email notification of any new postings (trade alerts) within 2 hours
- Use your choice of up to 3 trade sub-categories
- Create your own homepage
- Obtain visibility of customers feedback
- Benefit from increased credibility and trustworthiness

What are the requirements for Gold registration?

We welcome anyone to join us, provided they:
- are a legally registered company or a freelancer
- provide true and complete information in the registration
- one registration per company or per freelancer

The cost can be paid either as:
€49 for 3 month membership
€109 for annual membership
Free through our Tell a partner program

How to register?

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5. What is Platinum membership?

Platinum is our top of the line service level. With it you can:
- Gain urgent dedicated service for buyers
- Obtain maximum customer trust
- Have a Premium company listing with logo
- Have full service customer support for sellers
- Benefit from priority positions of your trade leads
- Post unlimited trade leads
- Gain unlimited access to all areas
- Gain front page rotating ads for your trade leads
- Get immediate automatic email notification of any new postings (trade alert)
- Use your choice of up to 3 trade sub-categories
- Create your own homepage
- Obtain visibility of customers feedback

What are the requirements for Platinum registration?

We welcome anyone to join us, provided they:
- are a legally registered company or a freelancer
- provide true and complete information in the registration
- one registration per company or per freelancer

The cost can be paid either as:
€69 for 3 month membership
€199 for annual membership
Free through our Tell a partner program

How to register?

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6. Why was my User ID or email address not accepted during the registration?
Please ensure that your User ID is between 5-15 characters, and is made up from letters (a-z) or numbers (0-9) only.

Please enter a valid email address in order to validate your registration.

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7. Why was my password not accepted during the registration?
Your password must be between 5-15 characters, made up from letters (a-z), numbers (0-9). For security reason, we suggest you not to use User ID or any same character consecutively for a password.


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8. Can I cancel my registration?
Yes, of course you can. If you are not fully satisfied with our service or find it did not fit your needs, we welcome your comments and feedback.
To cancel your registration, please email us your User ID and password. Once your identity has been verified, your account will be cancelled.

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9. Can I get my money back?
There are no refunds available. For full details please check our Terms of Use.

My Account


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10. What can I do if I forget my User ID?
Click on „Forgot Password“ link on DoTradeEasy and submit your email address – the one you used to first register. Your User ID will be send to your email address shortly.

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11. Can I change my User ID?
If you want to change your User ID after registration, please go to My Account.

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12. What can I do if I forget my password?
Click "Forgot Password" link on DoTradeEasy and submit your email address – the one you used to first register.
Your password will be send to your email address shortly.


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13. Can I change my password?
If you want to change your password after registration, please go to My Account.

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14. Why I can't sign in?
There may be several reasons why you can't sign in, please check the following:
- You have entered an incorrect User ID or Password. Please ensure you haven't left a SPACE before or after your User ID or Password; or
- Your browser has not got cookies enabled;

To enable cookies follow these instructions: (Microsoft Internet Explorer 5.x version)
a) Please check if cookies are enabled.
1. Click Tools, and then click Internet Options.
2. Click the Security tab.
3. Click the Internet zone.
4. Select a security level other than High.
Click Custom Level, scroll to the Cookies section, and then click .

b) It also can be related with the temporary internet file.

Please try to delete the file like this;
1. Click the in the menu bar on the web,
2. Choose the ,
3. And press in the temporary internet file.
If these steps do not solve your problem, please contact us


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15. How can I change my company information after registration?
Please click "My Account" on DoTradeEasy, and then click "Edit your company details" and „Submit".

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16. What are Cookies?
A cookie is a small piece of information stored by your browser that helps us to identify you.

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17. How do I enable cookies in my browser?
Please refer to the appropriate one below and follow the instruction to enable cookies in your browser: Internet Explorer 6.0 Click "Tools", and then choose "Internet Options"
Click "Privacy" tab, click "Default" button. Set the privacy level to "Medium" by moving the slider to enable the Cookies. If the default setting is "Custom", please click "Advanced" button to accept Cookies.

Internet Explorer 5.0
Click "Tools", and then choose "Internet Options"
Click "Security" tab and then select "Internet"
Click "Custom Level" button and move down to Cookies.
Choose "Enable".

Internet Explorer 4.0
Click "View", and then choose "Internet Options"
Click the "Advanced" tab
Scroll to list to "Security" section
Click "Always accept cookies"
Buying, selling leads and products


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18. How many leads or products can I post?
Free members can post 5 buying leads, 5 selling leads and 5 products per year.
Gold members can post 99 buying leads, 99 selling leads and 99 products per year. Platinum members can post an unlimited number of buying, selling leads and product leads.
For more details please check 3 types of membership


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19. Why did my posted lead or product did not show on DoTradeEasy?
Please check the following:
- The lead or product listings on DoTradeEasy will be updated hourly. So, your lead or product may not be updated yet.
- Posted selling lead or product would not be actived untill you complete a company profile form. This will also help to increase the credibility of your online profile.
- Please be aware that we will delete any content which is duplicated, indecent, untrue, fraudulent, unlawful, etc

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20. What is the difference between product and selling lead?

Selling leads are designed for sellers who offer services or a wide variety of individual products (eg. wood door and window producer, bespoke). The product category is made only for finished, standardised products (e.g. oak door, size 60x190, available quantity 2000psc).


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21. Can I edit my posted lead/product?

Yes, you can edit it by clicking "My Account/Buying Lead, Selling Lead, Product" after you sign in. Select "Edit" on the desired folder and you can make any changes in your lead or products. Please be aware that any change to your existing lead/product will count as a new posted lead/product. Please check 3 types of membership


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22. What is trade alert?

Trade Alert is a free customized email about new posted lead/product which matches your criteria. You can receive the most current lead/product information matching your requests, get to know new buyers and suppliers dealing with similar leads/products, keep an eye on your industry and your competitors.


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23. I was unable to contact the other party. Can DoTradeEasy provide me with alternate contact information?

Each user is responsible for providing up to date contact information during the registration process and for maintaining it. Should a user change their contact details but not update our database we have no alternate means of reaching them.


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24. How can I find the most suitable sub-category for my leads/products?

Should you believe that none of the existing sub-categories match your requirement please check all related advertisements in associated sub-categories. If you are still not satisfied please contact us and we will assist you.


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25. What happens with my ads once my Gold or Platinum membership expired?

Regardless of how many ads you posted as a Gold member, should your Gold membership expire your previously posted ads will remain online but loose their priority standing. As a Free member, you will be allowed to post new 5 buying/selling leads/products per year.


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26. What is L/C, D/A, T/T, M/T and D/D?

L/C = Letter of Credit, it is a document issued mostly by a financial institution which usually provides an irrevocable payment undertaking. The L/C can also be the source of payment for a transaction, meaning that an exporter will get paid by redeeming the letter of credit. Letters of credit are used primarily in international trade transactions of significant value, for deals between a supplier in one country and a customer in another. They are also used in the land development process to ensure that approved public facilities (streets, sidewalks, stormwater ponds, etc.) will be built. The parties to a letter of credit are usually a beneficiary who is to receive the money, the issuing bank of whom the applicant is a client, and the advising bank of whom the beneficiary is a client. Almost all letters of credit are irrevocable, i.e., cannot be amended or canceled without prior agreement of the beneficiary, the issuing bank and the confirming bank, if any. In executing a transaction, letters of credit incorporate functions common to giros and Traveler's cheques. Typically, the documents a beneficiary has to present in order to receive payment include a commercial invoice, bill of lading, and documents proving the shipment was insured against loss or damage in transit. However, the list and form of documents is open to imagination and negotiation and might contain requirements to present documents issued by a neutral third party evidencing the quality of the goods shipped, or their place of origin.


D/A = Documents Against Acceptance, is an instructions given by a shipper to his or her acceptance bank that the documents attached to a time draft for collection are deliverable to the drawee/payer against his or her acceptance of the draft. Using D/A terms, the exporter gives a grant of deferred payment to the importer. If the exporter is assured of the importer's integrity, he may grant him a credit facility. After the reimbursing bank notifies the importer on the arrival of the documents, the importer checks the documents and agrees on payment (promises to pay at a later date), then the bank hands over the documents to the importer.

T/T = Telegraphic Transfer, it is the most common payment method that requires the use of cable or telegraph (less in use these days) to remit funds. Money does not move physically. It is a very high-risk method for the importer and with almost no risk for the exporter. Mainly used in international or domestic transactions where the buyer pays the seller in advance before receiving goods or services.

D/D = Demand Draft, also known as a remotely created check or a tele-check, is a check created by a seller with a buyer's checking account number on it, but without the buyer's signature. Instead of the signature, the check has verbiage such as "authorized by depositor (the buyer), lack of endorsement guaranteed by XYZ Bank". The seller deposits the check into his or her bank account, and the check then clears out of the buyer's account.

Demand drafts are frequently used to purchase items over the phone, from telemarketers. The checks also allow consumers to pay monthly bills by having them debited automatically out of their accounts, rather than having to write a new check each month. Demand drafts are frequently used by consumers instead of credit cards, and large companies also commonly use them. Demand drafts are also a popular method for lending institutions to attempt to collect on overdue loans.


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Payment and Service Activation

27.After my payment, when will be my membership activated?

The payment options are: credit card, PayPal or via Bank transfer. The membership will be activated immediately after the payment transaction is confirmed by the system.


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28. Where can I check the membership status?

You can check your membership status in „My Account“.
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Website Feature

29. How can I upload my company logo?

You can upload your company logo in „My Account“. The maximum size of your logo is 200kB, and it must be either in JPG or GIF format.


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30. What should I do to help buyers find out my leads/products easily on DoTradeEasy?

To enable buyers to find out your leads/products easily, you need to provide a meaningful product name which can best describes it. Do not use unclear adjectives like "best" "high quality" etc. In addition, you must select a sub-category and maximum of 5 keywords which can best fit it. The keywords and sub-categories are very important, as we will use these to list your leads/products on DoTradeEasy and most of the global search engines.


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31. What is rating?

Rating is the system that enable business partners to view and post the trading experience with one anothers. Rating helps to inform users and avoid trading mishaps, and in that way avoid any future business loss. Anyone (even a free member) can post a customer review but you have to be at least Gold or Platinum member in order to revise those reviews.

You can rate a particular buying lead/selling lead/product or company itself.

The number of yellow and grey stars next to the buying lead/selling lead/product displays the average rating given to this one lead.

In case of company yellow and grey stars express the average of all the ratings given to the company and its buying leads, selling leads and products.


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Trading security and protection
32. What shall I do if I identify unlawful, fraudulent information?

We do our best to prevent this from happening. Should you see something you believe to be unlawful or fraudulent , please contact us immediately. Also, please use the rating system to alert other users of this activity.

Although we are not responsible for the content of the advertisement, we will do our best to check validity of the information and, if warranted, to remove it. For more details please check Terms of Use.


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33. What should I do if I have not received payment or the goods?

In the first instance, please contact your business partner and try to find out what exactly has happened. In case you negotiation has failed please let us know by rating your business partner to warn the other traders. We are unfortunately not able to help with collections as state the Terms of Use.


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34. How can I check the trustworthiness of the supplier or buyer?

We suggest looking at the supplier/buyer rating (customer review) firstly for the experience of the other traders. We do not check for proof of company certification as stated in Terms of Use.


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35. How can I raise my credibility?

The best way is to get ratings from business partners you have dealt with. Many positive customer reviews, and many gold stars next to your company name means increased credibility and better chances of new business partners wanting to trade with you.


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